Summary This blog discusses six value drivers that can help you convince your CFO to approve the use of AirDeck. The six value drivers are as follows: AirDeck offers various payment plans suitable for organizations of all sizes, including a free starter plan and an affordable pro plan for small teams. The CFO stamp of […]
The 2022 Customer Success Leadership Study by ChurnZero and ESG found that Customer Success (CS) teams want and need technology. However, less than half of CS teams have access to the appropriate infrastructure to deliver insights, increase efficiencies, drive revenue, and enhance the customer experience. Customer Success is approaching an inflection point. Teams must scale […]
This year was a phenomenal year of growth at AirDeck and you made it possible. Our loyal customer base helped create over 20,000 AirDecks since our inception. We asked our customers to send us their best AirDecks of this year so we could show off their creativity and innovation. Check out the unique ways our […]
With great veracity, sales professionals in the SaaS world will tell you that the competition in their space is fierce. There are constant pressures to show value, provide competitive pricing, wrestle with procurement and legal processes, and much more. All true. And why not? As Christopher Benitez at Startup Bonsai notes in a recent blog […]
Do you ever feel like you’ve been closely paying attention to metrics and then you ask yourself … why? Sometimes, it can be easy to lose sight of why you’re doing what you’re doing in the first place. But one metric you don’t want to forget about is churn rate. Also called customer attrition rate, […]
When it comes to finding new solutions for customer success, it’s about more than just sales. Your team also needs to find new ways to communicate with customers—both new and existing—to best guide them through your team’s customer journey. It’s a tall order for Customer Success Managers (CSM). For the CSM pros who are looking […]
Whether you’re sending documents or you’re on the receiving end, document sharing can be all too clunky for most workspaces. Finding ways to easily exchange content, enable collaboration, and keep tabs on viewer activity can’t always be achieved with a simple Word doc and an email attachment. But there is another way. From content and […]
Customer onboarding can be a complex process. From creating compelling content to hosting presentations, guiding customers from A to Z to educate them on what your company has to offer isn’t as straightforward as it seems. The best Customer Success Managers (CSMs) are always tweaking their road map, trying to find new ways to onboard […]
Onboarding can be a tough game. With scores of both new and existing customers to support, it’s all too easy for Customer Success Managers (CSMs) to find themselves struggling to keep their heads above water. Whether it’s welcoming new customers or educating groups on your company’s product and/or services, the CSM must manage what feels […]
When you send off a presentation to an existing or potential customer, you know there are going to be multiple eyes on it. But just how many eyes, exactly? With basic PowerPoint slides sent as email attachments, there’s no way to know what’s going on behind the scenes, leaving you and your team in the […]
